Skip to main content
A
angelina_0734
January 6, 2026
質問

Adobe Sign suddenly unable to convert word and xlsx files to pdf??

  • January 6, 2026
  • 返信数 1.
  • 129 ビュー

Hi all.

 

I have been using adobe sign for almost two years now at my work, regularly uploading all sorts of files - pdf, xlsx, doc, ppt, etc for signatures. I've never had an issue, no matter how many files or the mix / combinatin of files that I've uploaded. Now back to work after the holidays, and none of us at work are able to choose any file that isn't already a pdf because adobe is saying that it's having trouble converting the files to pdf. What the hell is going on?? I don't have time to open every document one by one and re-save them as pdf. This is affecting multiple departments at our company.

    返信数 1

    T
    Tariq Dar
    Legend
    January 7, 2026

    Hi @angelina_0734,

    Thank you for reaching out, and I apologize for the trouble you experienced. 

    This may have been a temporary issue; we are not aware of this issue at our end. If this happens again, you may check the status of our services here: https://adobe.ly/3YpnGBF

     

    If you are still experiencing this issue, let us know the Adobe ID via PM. To send a private message, click on the envelope icon in the top right corner.  



    Best regards,
    Tariq | Adobe Community Team

    A
    angelina_0734作成者
    January 7, 2026

    Hi Tariq. 

    Thank you for the reply. Yes, this is still an issue for us. Multiple individuals at our company who uses adobe sign is still experiencing this issue. 

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    January 9, 2026

    Hi angelina_0734 ,

     

    Thank you for the information.

     

    A similar issue was reported, which is now resolved. Could you please confirm if you are still experiencing the issue?

    Try signing out of the account once. Sign in again and try uploading the document.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    契約条件Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices