Adobe Sign Upload Error - Problem Processing Your Document

Question

Hi, I’m trying to create an agreement using Adobe Acrobat Sign but I keep getting this error:

"We were unable to create your agreement [filename] because we had a problem processing your document [filename]. This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system."

I've tried:

Re-uploading the file with a new name
Using different browsers and incognito mode
Clearing my browser cache
Compressing and re-saving the PDF

The file is a standard PDF (about 299 KB size) not a scan, and I’m on a free plan.

Is there anything else I can do to resolve this?

Souvik Sadhu · Accepted Answer

Hi @LCLN250197166hbl,

Hope you are doing well. Sorry for your experience with using Acrobat Sign.

We were experiencing server issues with Acrobat Sign at the time you posted your query.

The servers are up and running now.

Would you mind trying the workflow again and letting us know how it goes?

If the issue persists, please share a screen recording of the entire event along with the sample file where you experienced the issue for us to test the issue in-house and get back to you.

Look forward to hearing from you.

Regards,
Souvik.

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