Adobe signature page not downloading certificate anymore

Question

Hello,

Once upon a time when I sent a form for signature, when I got it back the certificate page was always included with dates and timestamps. That's not happening anymore. To add insult to this rediculous new feature, I can't even combine the signed page with the certificate page because I need a password which I never set up to need that and every password I use for this account doesn't work.

Does anyone know how to get the two files to download together again? This is actually making using Adobe esign worthless since no one will take a digital signature without the certificate page attached together with the file. Or how to turn off the password setting/figure out what nonsense password it made up to block me from editing my own files.

I would much prefer to not print out pages just to sign them, scan them and then email them, but whatever Adobe updated recently is making it so I have to.

Meenakshi Negi · Answer

Hi Kelsey3754689775x1,

Thank you for reaching out, and sorry about the delay in response.

As mentioned, the digital certificate is not included in the agreement. Are you referring to the audit report?

Did the behavior change occur after the update? If yes, please switch to the classic experience and then try to send a document. Check whether you get the report added to it.

If you are referring to something else, please share the screenshot or the screen recording in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

Let us know if the issue has been resolved.

Thanks,

Meenakshi

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