Adobe standard 2020 serial refused - Cannot detect product on the computer

Forum|Forum|5 years ago
September 21, 2020
1 reply
897 views

Hi,

we install adobe standard 2020 with the web installer and provide our serial. However, when it's time to activate, adobe setup does not detect any product on the computer.

We are then stuck on a "select a valid product" window, offering 3 adobe 2017 products. None of them activate with this serial (tried with an old 2017 standard setup).

Any suggestion?

Thanks and regards,

Brad

This topic has been closed for replies.

Correct answer Test Screen Name

You have an upgrade license. So, just give the serial of the older version you are upgrading from - be sure you keep both serials as you will need both to reinstall.

T

Test Screen NameCorrect answer

Legend

You have an upgrade license. So, just give the serial of the older version you are upgrading from - be sure you keep both serials as you will need both to reinstall.

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