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otu_6940
Participant
Nov 1, 2024 8:38 PM UTC
Question

adobe standard file merging error.

Everytime i try to merge to word documents it keeps saying error, i have reinstalled the app a couple of times, currently using adone standard , dont know what to do,.... honestly quite frustrating 

that what is says all the time and then adobe isn't responding

2 replies

Souvik Sadhu
Souvik Sadhu
Legend
Feb 19, 2025 1:06 PM UTC

Hi @otu_6940,

 

Hope you are doing well. Thanks for writing in!

 

You mentioned merging files, but the screenshot shows you were trying to select files to get responses from Acrobat AI Assistant.

Would you mind sharing a screen recording of the workflow you follow for a better understanding and corect troubleshooting?

 

Look forward to hearing from you.


-Souvik

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Adobe Employee
sangrover
Adobe Employee
Nov 6, 2024 11:03 AM UTC

Hi @otu_6940 ,

 

Thanks for reporting the issue. Can you please confirm the following : 

 

1. Ensure that you are on the latest version of Acrobat. Go to Help > Check for updates. We have made some fixes around this area.

2. Can you try adding the word document from the "Select files" option present under "Recommended tools for you" under home view. 

 

Regards,
Sandeep

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