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adobe standard/pro context menu trying to use reader

Forum|Forum|7 months ago
August 19, 2025
5 replies
3176 views

we have a lot of adobe std/pro users in range of 1,600 assigned users, we are starting to see issues where context menu items like 'convert to PDF' on office files are failing, Combine function is bringing up reader even thought they are licensed to std or pro. this started after installing adobe update yesterday. all the normal defaults for file types appear to be set.

Adobe Applications

Correct answer PravalJain

any updaes on this?

This issue has been fixed in the latest release. Refer to Release notes at: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2025qfe2.html#dccontinuousaugtwentytwentyfiveqfetwo. Please update both Acrobat & Reader to the latest version and do let us know if you still see this issue.

mike00001

Participating Frequently

For anyone not wanting to wait for Adobe to relase an update to fix this, I found replacing C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat Elements\ContextMenu64.dll with the ContextMenu64.dll from the pervious version 25.001.20577 fixed everyone so far.

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andre_0582

Participant

I would give you more upvotes if possible. Instead, I'll owe you a 6 pack. Confirmed fix.

T

tcbep2

Known Participant

We're seeing the same issue.

mike00001

Participating Frequently

We are seeing the same issue, Windows 10 and users are on Adobe Acrobat 25.001.20630 with Adobe Acrobat Reader 25.001.20531 or Adobe Acrobat Reader 25.001.20577.

When trying right click and "Combine file in Acrobat" from Windows Explorer it'll open in Adobe Reader even with Acrobat set as default. Issue starts right after Acrobat 25.001.20630 installs.

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marshall_0562

Participant

To address the issue of the Adobe Reader context menu being overridden by Acrobat Standard/Pro, the best approach is to ensure that Acrobat Reader is set as the default PDF viewer and to manage the context menu entries. If you have both Acrobat and Reader installed, prioritize making Acrobat Reader your default. You can also disable specific Adobe context menu entries using the Registry Editor or tools like CCleaner.

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andre_0582

Participant

Can confirm. Similar setup. Only began with ver 25.001.20630. Issue was not present in 25.001.20474. Tested multiple devices on Win 11. Only right click context menu appears to be affected with functions "combine pdfs, edit with, share with". Adobe Pro license is active and users are signed in correctly. All functions inside Adobe Pro work correctly once the PDF is opened. Can still combine pdfs inside Adobe Pro > combine > select files Or having the pdfs already opened in tabs and then combining. Default file type set correctly. Attempted repair install. Attempted uninstall/reinstall. No errors. Tested with both local files and network shared/OneDrive.

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Staci3Author

Participating Frequently

in my case we are in pilot for updates so very few to test with at moment, i have 3 or 4 presently with issue. i have a feeling the acrocef needds to be registered, waiting on test subject. copilot suggests

[regsvr32 "C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat Elements\ContextMenu64.dll"]

i could be very wrong on this.

Meenakshi_Negi

Legend

Hi Staci3 and andre_0582,

Thank you for reaching out, and sorry about the trouble caused.

Could you please share the screen recording of the workflow and what happens? Please also collect the log using the diagnostic tool and share the log ID with us. We will get the logs checked. Also, please share the OS version on the machine.

More information will help to investigate this behavior.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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