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Ahmet Koksal
Inspiring
July 26, 2023
Answered

Adobe standard / Reader JavaScript Error

  • July 26, 2023
  • 4 replies
  • 8457 views

I have encountered the following error when using Adobe Acrobat Standard or DC Pro. “Please open with Adobe Reader (version 7 or above)! You will encounter errors if you don’t use Adobe Reader”

It seems we cannot install the reader and standard simultaneously anymore. Is there a workaround to have this work on standard?

This topic has been closed for replies.
Correct answer try67

This doesn't sound like a standard message. If it says "Warning: JavaScript Window" at the top then it was added by the file's creator, probably incorrectly. You should report it to them. If you have Acrobat you could probably remove it. It should be located under Tools - JavaScript - Document JavaScripts, and look like this:

app.alert("... some text ...");

Remove that line of code or add "//" before it (without the quotes) to disable it, then save the file and it should not appear again.

 

And no, you can't have Reader and Acrobat installed at the same time any longer, unless you use two different versions, like the 32-bit version for one and the 64-bit version for another.

4 replies

Participant
November 16, 2023

Hi , may i check with you if you manage to find any solution in the end?

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
July 26, 2023

This doesn't sound like a standard message. If it says "Warning: JavaScript Window" at the top then it was added by the file's creator, probably incorrectly. You should report it to them. If you have Acrobat you could probably remove it. It should be located under Tools - JavaScript - Document JavaScripts, and look like this:

app.alert("... some text ...");

Remove that line of code or add "//" before it (without the quotes) to disable it, then save the file and it should not appear again.

 

And no, you can't have Reader and Acrobat installed at the same time any longer, unless you use two different versions, like the 32-bit version for one and the 64-bit version for another.

Bernd Alheit
Community Expert
Community Expert
July 26, 2023

Does you get the message when you open a PDF document?

Ahmet Koksal
Inspiring
July 26, 2023

Yes, when opening the document in standard and pro. It not isolated to one user. When clicking on one of the buttons that export the file to an xfdf. It opens javascrip5 windows that mentions the same error and that the operation is not allowed. 

Bernd Alheit
Community Expert
Community Expert
July 26, 2023

Looks like that the scripts at the buttons are not correct.

Eric Dumas
Community Expert
Community Expert
July 26, 2023

Hi,

Can you describe the steps you took to get to the error message? so we can try to replicate the issue.

Also, can you confirm the exact verion of the operating system and software you use.

Ahmet Koksal
Inspiring
July 26, 2023

Windows 10 ver 22h2 19045.3208

Adobe: 2023.003.20201 64bit

Just opening the file. I think it using javascript that export the form info into a xfdf. Note the file work on reader.