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Gob_bob
Gob_bob
Participant
March 5, 2026
Question

Adobe Stuck Process on servers

  • March 5, 2026
  • 2 replies
  • 57 views

Users are reporting that Acrobat and Reader is not opening during a Citrix seamless session. When assisting users we have clear users acrobat.exe process that is running in the background. Once clear the user can use adobe again. This issue is very inconsistent making it almost impossible to get Procmon logs. We are seeing this trend when users are working within an adobe document for some time, close the PDF and reopen a new one.

This issue has been persistent since summer 2025. We have created multiple tickets with Adobe and they told us to make a community forum since they don't have the knowledge to assist with this matter… 

Troubleshooting steps

  • Have updated adobe to the latest version since summer 2025 to the most current patch.
  • Created a ticket with Citrix and found this process being stuck on the Windows OS level. Recreated my ticket with Adobe to be told to make a community forum
  • We are using multiple servers from Server 2016-2025 issue happens to all OS levels.
  • Adobe has been reinstalled with the cleaner.
  • We have “Disabled the new acrobat” as well tested issue occurs on both.

 

Previous tickets with Adobe:
ADB-43369219-Z9J3 
ADB-44055343-J2M8 

    2 replies

    Williewortel
    Williewortel
    Participant
    March 30, 2026

    Are you still experiencing this issue? We are encountering exactly the same problem. We’ve tried various things, but unfortunately haven’t been able to resolve it. The only workaround that seems to work is closing all Adobe processes or starting a new session.

    Have you been able to find a solution on your end?

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 30, 2026

    Hi ​@Williewortel,

     

    Hope you are doing well. Sorry for the trouble with using Acrobat.

     

    I am still awaiting a response for the details above so I could get the callback scheduled. 

     

    Would you mind sharing the details as asked below so I cna get this forwarded to the team for better assistance?

     

    Look forward to hearing from you.

     

    Regards,

    Souvik

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 10, 2026

    Hi ​@Gob_bob,

     

    Hope you are doing well. Sorry for the trouble with using Acrobat with Citrix.

     

    I checked the support tickets, and saw that one of the tickets is still open.

     

    Would you like for me to schedule a callback from our support team? If yes, please share your time zone, and your preferred date and time for the call.

     

    Once I receive the above details, I will forward the information to the team for them to call you back as per your convenience.

     

    Look forward to hearing from you.

     

    Regards,

    Souvik

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