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Participating Frequently
Jan 7, 2025 8:44 AM UTC
Question

adobe the serial number is already in use by the maximum allowed computers

i bought createive suite 6 very expensive. now my hard drive died and i replaced with new one and when i install adove suite again it start giving me popup msg the serial number is already in use so i contacted adobe support person and he said nothing can be done you have to buy new one and he start trying to convince me to buy new subscriptions with discounted price.

 

what is all this why we have to pay again as i have spent lot of money to buy creative suite 6

10 replies

try67
Community Expert
Community Expert
Jan 7, 2025 9:31 AM UTC

Go here and see if you can deactivate your devices: https://account.adobe.com/activated-devices

 

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Participating Frequently
Jan 7, 2025 9:55 AM UTC

i already did that but this shows only subscription based apps on activated devices

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try67
Community Expert
Community Expert
Jan 7, 2025 10:13 AM UTC

Then you have a problem... But you should be able to install it in one other machine, as you get two activations for each license.

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