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November 28, 2025
Question

Adobe too slow with AI tools added

  • November 28, 2025
  • 1 reply
  • 492 views

Hello, I have really reduced the amount I use Adobe Acrobat because (in my view since the AI tools were added) the programme has become unreasonably slow for reviewing documents. I still have to use Adobe for the measuring tools and other functions but I know loath using it because of how much it lags. 

 

Please is someone able to advise if the AI tools in Acrobat can be disabled? 

1 reply

kglad
Community Expert
Community Expert
November 28, 2025

cancel your ai for acrobat:  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

jane-e
Community Expert
Community Expert
November 29, 2025

Please is someone able to advise if the AI tools in Acrobat can be disabled? 

By @Still_Radiance6656

 

 

Before you cancel your subscription to Adobe Acrobat, try turning off the AI Assistant in Preferences > Generative AI.

 

Details here:

https://helpx.adobe.com/acrobat/desktop/use-acrobat-ai/set-up-acrobat-generative-ai/turn-off-ai.html

Learn how to turn off the generative AI features in Adobe Acrobat.

Generative AI features are enabled by default, but you have control over their use. Individual users can turn off features if desired, and admins can revoke access for teams or organizations.

Close all open documents in Acrobat and go to:

  • Windows: Menu > Preferences > Generative AI
  • macOS: View > Preferences > Generative AI

Deselect the Enable generative AI features checkbox.

Click OK

 

Jane

 

kglad
Community Expert
Community Expert
November 29, 2025

@jane-e 

 

no one said cancel acrobat.  agaiin, cancel ai for acrobat.