Adobe Unified Installer Crashes
I have noticed recently across several clients that we support that EntraID joined machines are crashing with the following message. Both machines are two different separate clients we manage have reported having crashing issues lately and both are EntraID joined, and both have the faulting module of dsreg.dll - i have no idea why Adobe would be referencing the dsreg file in charge of domain registration in the first place but we need to get some resolution to this since both clients are paying for their support.
Both devices crash just shortly after opening a PDF document, sometimes faster than others but usually withn the first 2 minutes of opening a PDF. Please any and all assistance would be appreciated.
- Faulting application name: Acrobat.exe, version: 25.1.20521.0, time stamp: 0x683a32d1
Faulting module name: DSREG.DLL, version: 10.0.19041.4717, time stamp: 0x386a044f
Exception code: 0xc0000005
Fault offset: 0x0000000000063e58
Faulting process id: 0x43f4
Faulting application start time: 0x01dbd9a1c68fc06e
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\windows\SYSTEM32\DSREG.DLL
Report Id: eadc3e37-85cf-447c-a5a7-65bad268541a
