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Participant
June 10, 2025
Question

Adobe Unified Installer Crashes

  • June 10, 2025
  • 1 reply
  • 137 views

I have noticed recently across several clients that we support that EntraID joined machines are crashing with the following message. Both machines are two different separate clients we manage have reported having crashing issues lately and both are EntraID joined, and both have the faulting module of dsreg.dll - i have no idea why Adobe would be referencing the dsreg file in charge of domain registration in the first place but we need to get some resolution to this since both clients are paying for their support. 

Both devices crash just shortly after opening a PDF document, sometimes faster than others but usually withn the first 2 minutes of opening a PDF. Please any and all assistance would be appreciated. 

 

  • Faulting application name: Acrobat.exe, version: 25.1.20521.0, time stamp: 0x683a32d1
    Faulting module name: DSREG.DLL, version: 10.0.19041.4717, time stamp: 0x386a044f
    Exception code: 0xc0000005
    Fault offset: 0x0000000000063e58
    Faulting process id: 0x43f4
    Faulting application start time: 0x01dbd9a1c68fc06e
    Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Faulting module path: C:\windows\SYSTEM32\DSREG.DLL
    Report Id: eadc3e37-85cf-447c-a5a7-65bad268541a

1 reply

Souvik Sadhu
Community Manager
Community Manager
June 10, 2025

Hi @11222225 Licenses388371920zg3,

 

Hope you are doing well. Sorry for the trouble with Acrobat crashing on file open.

 

A few details to investigate further:

1. The Windows OS details,

2. Is this related to a specific type of file? Also, where are the files located (cloud/local storage/ network storage)?

3. A sample file if possible to test the issue in-house;

4. Please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

 

Look forward to hearing from you.


Regards,
Souvik.