Skip to main content
S
ScottecLEMD
Participant
February 24, 2025
Question

Adobe Version 24.1 Blank Screen

  • February 24, 2025
  • 1 reply
  • 296 views

Hi,

 

My Adobe (Modern) was working until sometime this afternoon when it appears it has updated to Version 24.1.  Now, I cannot open any PDF files as all I get is a blank screen.  I don't even get a menu bar, just a white background with the standard Windows Minimise, Maxmise and X buttons.  I've uninstalled, CCcleaned, reinstalled, same problem.  I can't even access the menu to switch back to the older menu version.

 

I am running Windows 11 Version 24H2 OS build 26100.3194 and Adobe 24.1.

 

Please advise

Ken Brattey

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
March 8, 2025

@ScottecLEMG hopefully you were able to fix the issue on hand. If not, do you have a recent system restore point from before the update, try restoring your Windows 11 system to that point. This might revert Acrobat to the previous working version. Or, here is a page with download links for previous versions of Acrobat Reader,  https://get.adobe.com/reader/otherversions

m
S
ScottecLEMDAuthor
Participant
March 8, 2025

Thanks for the info.  I managed to uninstall again, reinstall again but have chosen to stay with the old format since the modern format is causing the issues.  For me, going back to a restore point is not really a solution; it would be far better for Adobe to fix this issue, especially since I am paying for this.  There is an old saying, "if it aint broke, dont fix it" :-).  I am all for updates and enhancements, but not at the cost of lost productivity.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices