Adobe Will Not Download After New HDD

Sorry, but whoever in “Adobe Support” told you that serial number / activation issues for any product are handled in these forums is absolutely wrong. No one in these forums is directly involved with any serial number or activation operations at Adobe. In the future, ask for a supervisor when given such a response.

To your specific issue, a few questions?

Your subject says “Adobe will not download” but then you indicate that you need your “SN released.”

Is the problem that you can install the software but you are missing the serial number? Or do you have the serial number and the software refuses to either accept that number or allow activation of the software?

If you don't have the serial number itself, if you registered your version of Acrobat with Adobe on Adobe's website, logging in with your Adobe ID and navigating to the area where you manage your account. Registered serial numbers are listed there.

If you didn't register the product but you purchased the licenses as part of your computer system (perhaps it was preloaded with your Dell system), then you may need to contact Dell for the serial number if they didn't supply it to you originally.

Assuming that the serial number isn't the issue, but that when entering the serial number, it refuses to activate, then you must contact Adobe Support and specify that you are having activation issues and that this was due to replacing a disk drive. They should be able to “bump” the activation count for you. If whoever you speak to first can't help, demand to speak to a supervisor.

Or there some problem beyond the possibilities I've outlined above?

          - Dov