Adobe will not launch

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Adobe will not launch on updated Mac.

Participant

Like many, many users Adobe Acrobat will not launch from my Mac desktop, despite being update to on my operating system, no matter what I try. Will there be a patch or an upgrade for the obvious wide-spread problem? This appears to be the only option.

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Amal Jaiswal

Community Manager

Hi @defaultzvk9pzwcje93

I hope you are doing well, and thanks for reaching out. I'm sorry for the trouble you are experiencing.

The quickest way to get to the right fix is to look at what is happening on your Mac first. Our product team is already collecting details on similar launch reports in this thread: https://adobe.ly/4704wXq

Could you please share:

Your macOS version (Apple menu > About This Mac).
Whether it is Acrobat or Acrobat Reader, and the version if you know it.
What you see when you launch it (the icon bounces and closes, nothing happens, or an error message with the exact text), and what you have already tried.
The Acrobat diagnostic logs as described here: https://adobe.ly/4A72jq9

We are here for help, just need more information.

Regards,

Amal

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