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January 18, 2018
Answered

Adobe XI Pro crashing over and over

  • January 18, 2018
  • 1 reply
  • 16297 views

One of my users who uses Adobe pro 11 came to me today and stated that the program crashes repeatedly. I reinstalled this for her and it is still happening. It is a Windows 10 machine, it is Version 11.0.23, I checked for updates but none were found.


If anyone knows how to make this app play nice on a Windows 10 machine I would really appreciate. I looked online but found no solutions, I tried compatibility mode but got the same result. I reinstalled and got the same result. I would assume a patch or fix would exist but I am not finding one.

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Correct answer kglad

reset their preferences -  https://forums.adobe.com/thread/1595848?start=0&tstart=0

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 18, 2018