Adobe XI Pro Download

Forum|Forum|5 years ago
September 1, 2020
3 respostas
810 Visualizações

Hi,

I am just switching to an upgraded PC and I have Acrobat XI Pro. I have the licence details and the purchase information. I need to download this version to be able to use, it is no longer available from Adobe. I have spoken to their helpline who have suggested I have to come on here and ask for a download link?? I do not understand this and have told them so! I bought the program from them and they should provide a download link.

I have been online to them for 30 minutes now, and getting nowhere, so posting here to see if anyone can help?!

Thank you.

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S

Sandra5EF9Autor

Participant

They gave me a link which had every update for every Acrobat version known to man, so they should be able to provide a link to the actual installer. It is crazy!

T

Test Screen Name

Legend

You need to use either the original disks or your original download, which you were responsible for keeping safe. They should have told you this, rather than avoiding a difficult conversation by sending you to us.

J

Juila0D45

Participant

I'm having the same problem. I just contacted them and they kept on pushing me to this forum. I only need a link to download, what's so difficult providing a link. I gave them the worst feedback in the survey that they emailed me. Where's the customer support for money that we have paid for the licence?

try67

Community Expert

I completely agree, it shouldn't be this difficult, but it is... And we can't help.

try67

Community Expert

We can't help you and they should not have sent you here. Adobe stopped making older installers available, although some people reported being able to access them via the CC app. It's worth a try, I guess. But if that doesn't work and you didn't save a copy of the installer (which you should always do!) and didn't purchase it as a digital download, then you're out of luck, I'm afraid.

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