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peterb97652913
Participant
March 5, 2019
Question

AdobeCollabSync.exe crashes all the time

  • March 5, 2019
  • 1 reply
  • 1934 views

Hi

We are using Adobe Pro DC V 19.010.20098 on a RDS server 2016. We have 5 licences each activated by each RDS user

We also have Adobe Acrobat Reader DC V 19.010.20098 installed on that server

All the end users get the following pop up error message regularly:

AdobeCoIIabSync.exe - Application Error

====================================================

The instruction at 0x0000000000000000 referenced memory at

0x0000000000000000. The memory could not be written.

Click on OK to terminate the program

Click on CANCEL to debug the program

If I press Cancel I get this error message:

Visual Studio Just-ln-Time Debugger

====================================================

An unhandled win32 exception occurred in AdobeCollabSync.exe

[8996]. Just-ln-Time debugging this exception failed with the following

error: No installed debugger has Just-ln-Time debugging enabled, In

Visual Studio, Just-ln-Time debugging can be enabled from

Tools/Options/Debugging/Just-ln-Tirne.

Check the documentation index for 'Just-in-time debugging, errors' for

more information.

How can this be fixed permanently?

Peter

This topic has been closed for replies.

1 reply

P
peterb97652913Author
Participant
March 6, 2019

Any suggestions?

Meenakshi_Negi
Meenakshi_Negi
Legend
March 6, 2019

Hi Peterb,

As you have mentioned above, all the RDS user receives the error message.

Would you please help us with the following information?

- Do all the users have the Admin access to the server?

- If not, did you try launching the application with the administrator rights?

- Do you receive the error while launching the application?

- When did you start receiving the error message? Did you recently update the application?

- Does the server connected to the Internet?

- Have you tried disabling the Protected view?

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

P
peterb97652913Author
Participant
March 6, 2019

Hi Meenashi

  • No users (except the Administrator) have access to the RDS with admin rights
  • The Administrator account itself gets the error
  • The error pops up randomly without needing to start an application
  • Investigating this app, it seems to be used by Adobe products so that users can share PDF documents with others. So it is a background app ... BTW we DO NOT need this feature. So it can be safely disabled ... If I knew how.
  • Have received this pop up for weeks. It is not clear if anything in particular happened before it started to pop up
  • The server is connected to the internet
  • Disabling Protect View: in which app?  Adobe Acrobat DC? Would that make a difference if this pop up shows up even when it is not in use

Peter

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