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blars62
Participating Frequently
May 27, 2020
Question

adobegcclient.exe Acrobat cpu bloat -- how to fix?

  • May 27, 2020
  • 2 replies
  • 2924 views

Hi --

 

Adobe Acrobats' protection application, adobegcclient.exe, is consistently eating up 25% of my CPU and causing my fan to continuously run high. This is obviously very frustrating, and I nearly sent my HP Spectre back to HP, until HP Tech Support determined the Adobe utlity was the culprit.  How do I stop this?

 

There must be a bug that causes this program to be such a hog, but how do I fix it? I was on with Adobe Tech Support for 45 minutes, they did a number of things in my Windows Registry, but on reboot we got cut off and I never heard from them again. Anyone have a solution?  (If not, is there a good alternative to Acrobat that people recommend? I can't believe I pay Adobe to bloat my system). Thanks!

 

I 

This topic has been closed for replies.

2 replies

Amal.
Amal.
Legend
June 2, 2020

Hi there

 

We are sorry for the trouble and the delay in response.

 

Would you mind sharing the version of the Adobe Acrobat/Reader DC you are using? TO check the version go to Help > About Adobe Acrobat DC
Make sure you have the latest version 20.009.20065 installed. Go to Help > Check for Updates

 

Let us know how it goes

 

Regards

Amal

 

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
June 3, 2020

+++ Correction

 

  • Latest version was released today to 20.009.20067

 

This update addresses CPU hogging for a specific issue with the LogTransport2 file.

 

LogTransport could be related also to  adobegcclient.exe. And maybe this update can fix that.

B
blars62Author
Participating Frequently
June 4, 2020

I just checked: it's version 2020.009.20067. (It looks like it may have updated itself).

 

I did receive a reply from Adobe support suggesting that I rename adobegcclient.exe to adobegcclient.old (wherever it is located). I did that a few days ago.  And today my fan was running high again, and I looked and saw that Adobe GC Client Application (which must have re-installed itself) was again running at 23.9%

 

This is very frustrating. It's leading to a feeling that if my computer fan is running high and annoying me, I must be running Adobe software. Does Adobe care that it's protection software is a hog? (And I have an i7 processor with 16 GB RAM).

 

Sorry, I don't mean to vent at anyone in particular, it's just annoying that I'm paying for software that is mucking up my system. Should I try uninstalling Acrobat DC and reinstall again?  Or seek an alternate program for PDF's?  Thanks...

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
May 29, 2020

Are you at work behind a firewall/router that is using a commercial VPN solution or openVPN?

 

OR ,  are you at home with a residential WiFi router  also using a VPN?

 

 

L
Liam23365982fbvf
Participant
February 28, 2022

Hi, I've been experiencing the same issue with the Adobe GC Client Application running for no reason, even when Adobe Acrobat Pro DC (basically the only Adobe software I have installed) isn't running. I am at home using a work laptop which has a VPN installed, but the VPN is not currently running. Does the VPN somehow affect this application?

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