Participant

Question

AdobeGCClient vs Acrobat X

Forum|Forum|9 years ago
January 24, 2017
4 replies
1506 views

Hi guys!

First off, I really enjoy using Adobe products, because y'all do a good job with making robust, user friendly programs!

I am using Acrobat Pro X. It was corporate purchased and licensed for a single user. It's worked great. Now, since January 23rd, 2017, every time I use Acrobat Pro X, AdobeGCClient pops up with this statement:

"This copy of Acrobat is not genuine Adobe software. Your computer and documents are at risk. Click HERE to resolve this issue. For information, visit www.Adobe.com/genuine"

When I visit www.Adobe.com/genuine, it's an advertisement to use Adobe DC products, exclusively Arcobat Pro DC. I am an engineer, and I have definitive reasons for not updating to Acrobat Pro DC. Is there any way to turn this notification from AdobeGCClient off? AdobeGCClient.exe proactively delays Adobe Acrobat X from starting, and I must close AdobeGCClient.exe everytime.

Thanks ahead for the help!

This topic has been closed for replies.

A

after.div

Known Participant

Cease and desist the use of AdobeGCClient.exe on my computer and all subscriptoin based Adobe Applications. Futher actions can and will be taken if this is not uninstalled from adobe software effectively corrupting the privacy of every subscription.

S

sb116

Participating Frequently

Hi Nathans60086954,

We request you to contact one of our support teams for this issue.

You may contact the team at 800-915-9457. Also, the concerned team is available Monday to Friday 5am to 7pm Pacific time.

Thanks,

Supriya

nathans60086954Author

Participant

Hi Supriya,

Thanks for following up! I will do so once I have an open moment.

-Nathan60086954

nathans60086954Author

Participant

Hi folks!

Just following up, I did follow Supriya's recommendation on sending a private message. Any word?

S

sb116

Participating Frequently

Hi Nathans60086954,

Apologies for the delayed response.

Please confirm your Adobe id and the serial number for the product through a private message.

Also, please share a screenshot of the pop up you receive and you may refer to the link below to attach the screenshot:

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Thanks,

Supriya

kglad

Community Expert

Adobe Genuine software FAQ

if you want to confirm there's a problem with your serial number, have it ready and using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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