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Jiri258581459p6m
Participant
August 29, 2022
Question

Adobr Acrobat activation

  • August 29, 2022
  • 2 replies
  • 377 views

Dears,

I have officialy bought product Adobe Acrobat XI Pro. Due to PC replacing I tried to install this sw to new PC, but I still have a message, that this serial no. is used on many other devices. I tried to deactivate some installations, but I still can't use this sw. So the best solution would be to centrally deactivate all registrations all products registered till now and start again. Is it possible to do this?

Many thanks for your help

Jiri

This topic has been closed for replies.

2 replies

おかねはおっかねー
おかねはおっかねー
Inspiring
September 2, 2022

You cannot activate Acrobat Ⅺ.

See following page.

 

Activation and deactivation troubleshooting (adobe.com)

Our aging activation servers for earlier versions of Acrobat and Creative Suite (CS) applications had to be retired. You won't be able to activate these apps, as these activation servers are no longer available.

Affected applications include Creative Suite 2, 3, and 4, Acrobat 7, 8, and 9 (Standard and Professional), Acrobat X, Acrobat XI, and Acrobat 3D Version 8.

Meenakshi_Negi
Meenakshi_Negi
Legend
August 31, 2022

Hi Jiri258581459p6m,

 

Thank you for reaching out.

 

Please contact the phone support team to check if they can help you with the deactivation of products from all the registered devices. 

You may contact them via the number provided for your region on the following help page: https://helpx.adobe.com/contact/phone.html.

I am afraid we will not be able to make those changes as we do not have access to the backend settings.

Hope the information helps.

 

Thanks,

Meenakshi

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