After Install Reader DC, can't set 9 Standard as default reader

Forum|Forum|8 years ago
October 27, 2017
3 replies
577 views

Hello,

We have a few users that had Adobe Reader 11 on their systems with Adobe Standard 9. We use Adobe Standard 9 as our default reader and it is used to sign documents in the organization. A few users unwittingly upgraded Reader to DC and it set itself as the default for .pdf files. Now I cannot get Standard set as default even after I uninstalled Reader DC. I can set 9 standard as the default, but when the user logs off and back on it resets to no default.

Any help appreciated.

Install update and subscribe to Acrobat

This topic has been closed for replies.

G

glenk81537348Author

Participant

I COMPLETED that process (2 times now). Removed Adobe Reader DC, removed Adobe Standard 9.5, Ran the cleaner tool for Reader and Standard. Restarted - reloaded Acrobat Standard 9.5 set adobe standard 9.5 as the default reader for .pdf. Default sets, but once I logoff and back on the default is removed. PDF's attached to outlook messages will not open either.

G

glenk81537348Author

Participant

I attempted that very process but still no joy...