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Emily29862085jluf
Participant
May 12, 2023
Question

After Install When Launching App Get Blank White Screen

  • May 12, 2023
  • 2 replies
  • 1807 views

I have been having issues with Acrobat getting "an internal error occured" error message. I checked the file permissions and everything check out that I had full permissions. But I was still getting the error message. So I uninstalled Acrobat and Ran the AdobeAcroCleaner and rebooted my computer. I reinstalled Acrobat using Creative Cloud and now when I launch I get a blank white screen. Has any one seen this before and know how to fix?

 

 

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    2 replies

    L
    Lissette301774689nwp
    Participant
    May 31, 2023

    I am experiencing the same issue. Is there a solution?

    David25659911uevs
    David25659911uevs
    Participant
    May 15, 2023

    I'm having the same exact issue with one of my users.  Have uninstalled/reinstalled.  Have logged out of all sessions.  Have removed all adobe credentials in credential manager.  Nothing works.  NEED HELP!!!  My user is about to go ballistic with this!!

    Amal.
    Amal.
    Legend
    May 15, 2023

    Hi @Emily29862085jluf @David25659911uevs 

     

    I have shared more details with you in a private message. Please check

     

    Regards

    Amal

    David25659911uevs
    David25659911uevs
    Participant
    May 16, 2023

    The resolution you provided did not work for my user.  Please escalate this issue on up the chain.  It's pretty bad when you purchase a product that you can't even use.

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