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dominica13716388
dominica13716388
Participant
November 4, 2017
Answered

After OS 10.13.1 update, adobe acrobat dc pro 17 crashes immediately after start?

  • November 4, 2017
  • 2 replies
  • 596 views

After OS 10.13.1 update, I had to reinstall my adobe acrobat dc because it did not accept my serial any longer. After the reinstall of adobe acrobat dc pro 17, the app crashes immediately after the start. The app literally just flashes up regardless of whether it is started from the launcher or by opening a file. Has anyone got a solution for this?

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Correct answer kglad

hi,

reset your preferences -   https://forums.adobe.com/thread/1595848?start=0&tstart=0

2 replies

dominica13716388
dominica13716388Author
Participant
November 11, 2017

Thanks for your reply.

I solved the issue uninstalling acrobat, installing it again and then using the cloud login before entering the serial.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 11, 2017

you're welcome.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 5, 2017

hi,

reset your preferences -   https://forums.adobe.com/thread/1595848?start=0&tstart=0

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