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After posting my fillable form online, it quit working for other users.

Forum|Forum|8 years ago
February 20, 2018
2 replies
1220 views

I made a fillable form on Adobe Acrobat DC, I tested it, had others test it and no issue occurred. We posted it online and now customers and other users cannot get it to work. Some boxes wont allow you to add information to them and the boxes won't calculate. When I opened it on my own computer, the form worked as it should. Any ideas on what's wrong with the form and how to fix this issue?

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Correct answer Tariq Dar

Hi Kimr,

Most of the browsers don't support Adobe's plug-in of Adobe Acrobat or Reader to preview pdf files.

So it is better to suggest your users download the form and fill it.

For information about browser support: Change in support for Acrobat and Reader plug-ins in modern web browsers

-Tariq Dar

Tariq DarCorrect answer

Legend

Hi Kimr,

Most of the browsers don't support Adobe's plug-in of Adobe Acrobat or Reader to preview pdf files.

So it is better to suggest your users download the form and fill it.

For information about browser support: Change in support for Acrobat and Reader plug-ins in modern web browsers

-Tariq Dar

Community Expert

Community Expert

What application did they open the file in?

kimr61478881Author

Participant

They opened it in IE. I also opened it in IE and did not have issues using the form.

Community Expert

Community Expert

Do they have the Adobe Reader plugin installed?