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twistedquilter
Inspiring
August 5, 2023
Answered

After reinstalling Adobe Acrobat (Creative Cloud) pdf files will only open in MS Word

  • August 5, 2023
  • 2 replies
  • 706 views

I had to reinstall Creative Cloud Acrobat. After reinstallation, pdf files will not open in Acrobat.  I downloaded two pdf files. When I click to open a Microsoft Word window opens with a message asking if I want to change the file to pdf. I click cancel. When I go to Creative Cloud Acrobat app it opens as it should, but when I search for the pdf I want to open, the same thing happens.  Then, when I closed Creative Cloud a window opens

(operating system type window) with two lines C:\Adobe\PS Windows.  I have Windows 11. Went to the Microsoft site to look up that command and the answer was geared toward an IT person regarding installing Power Shell then goes on to explain a change regarding Windows Terminal.  I have no clue what that is about!  I would appreciate any and all help you can give me.  Thanks!

    This topic has been closed for replies.
    Correct answer Eric Dumas

    2 options:

    • Shift-right_click on a pdf in windows explorer and selelct: Open with... to as k 1. to open this pdf with Acrobat and there is a check box to make this choice permanent
    • From the launcher (widows logo) type ' Choose a default app for each type of file', scroll down to find pdf and change the app from MS Word to Acrobat.

     

    2 replies

    Eric Dumas
    Community Expert
    Eric DumasCommunity ExpertCorrect answer
    Community Expert
    August 5, 2023

    2 options:

    • Shift-right_click on a pdf in windows explorer and selelct: Open with... to as k 1. to open this pdf with Acrobat and there is a check box to make this choice permanent
    • From the launcher (widows logo) type ' Choose a default app for each type of file', scroll down to find pdf and change the app from MS Word to Acrobat.

     

      T
      twistedquilterAuthor
      Inspiring
      August 7, 2023

      Thank you, Eric!  Your solution worked so my issue is resolved. 

      I have had some odd glitches (with other programs) with Windows 11.  I saw @ls_rbls comment and I've never had any issues with any Adobe product before this one - kudos to Adobe!  The other Windows 11 oddities I fixed by running all of the diagnostics on the system.  It's about time to buy a new computer so I'm going with a Mac.

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      August 5, 2023

      Hi @twistedquilter ,

       

      Seems like the file association needs to be defined in your Windows 11.

       

      Since both, the Windows 11 operating system and the Adobe Acrobat didn't handle that correctly, you must do it manually.

       

      I've seen this behavior happen quite often with Chromebooks, you are the first one yet that I've seen reporting this issue on a Microsoft Windows 11 computer.

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