After the new update, alt symbols using my numpad no longer work when I make comments (my primary function with the program). Is anyone else having this issue, and if so, have you found any solutions?

Question

I am an editor and make suggestions by using the commenting features. I often use special symbols in my suggestions (en- and em-dashes, accented alpha characters, etc.), so alt codes are crucial to my  workflow. After the new Acrobat update, alt codes no longer work in my comments. I have turned num lock off and on, restarted the program, and restarted my system, to no avail. My alt codes still work for all other programs on my device; the issue seems to be only with Acrobat. I’ve recently had to reinstall the program after the update for a different reason (constant crashing any time I tried to scroll down a page).

Elizabeth28390456miva · Answer

Thanks for the reply!Action update: I reinstalled Acrobat again after the program began crashing again (with the same scrolling issue I mentioned in the original post) along with the failed alt codes. The program is now working again, including the alt codes, but given that my initial reinstall apparently only fixed the crashing problem temporarily, I think it’s worthwhile to keep investigating in case this second reinstall isn’t a permanent fix, either.I’m working with Acrobat 26.1 on Windows 11 10.0.26200.The alt codes failedin all the commenting features that I tried (sticky note, replace text, text box).I didn’t try using alt codes on a blank document before the reinstall. I did, however, open a few other non-blank documents before the crash and second reinstall, and the alt codes failed in each of them.If the problems reoccur, I’ll be sure to take videos of my steps, including testing the alt codes with a new, blank document.

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