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Participant
October 14, 2025
Question

After update, Acrobat Pro crashes within 25 seconds

  • October 14, 2025
  • 1 reply
  • 195 views

I was so surprised when I opened a PDF document someone sent to me. I needed to delete 2 pages from it before passing it along to the next person. It kept closing, time after time. I finally got a timer, and the time from pressing to open the file was less than 15 seconds most of the time.

 

I followed the instructions to reinstall Acrobat, but nothing changed. Please let me know what other information you might need from me. I have a Windows 10 laptop up-to-date. I verified my Creative Cloud plan includes Acrobat Pro on the desktop.

 

Thank you very much.

 

Niki

1 reply

Pariah Burke
Community Expert
Community Expert
October 15, 2025

We have to rule out whether that particular PDF is the problem. Try opening this PDF https://www.irs.gov/pub/irs-pdf/f1040.pdf and see if Acrobat stays open.