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kirkdickinson
Inspiring
November 9, 2017
Answered

After Update, I can't open any PDF form from IRS

  • November 9, 2017
  • 7 replies
  • 2087 views

When I do my payroll reports, I download the IRS forms, say f941. They can be filled in. I save them with the name of the quarter... f941-2017-qtr3.pdf.

Since the last update, any attempt to open these forms will crash Acrobat.

I am running Acrobat DC 17.012.20098 on Windows 7 Pro 6.1.7601 Service Pack 1 Build 7601

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Correct answer gkaiseril

Different browsers behave differently. Not all browsers use the Acrobat Reader Plug-in.

I would try to repair Acrobat. This option under "Help" as "Repair installation". After the repair has finished, restart your system or turn it off and then restart it.

7 replies

gkaiseril
Inspiring
November 9, 2017

MS Vista does not handle PDF forms. One has to download and then open the form.

kirkdickinsonAuthor
Inspiring
November 9, 2017

>> MS Vista does not handle PDF forms. One has to download and then open the form.

Not sure what you are saying here???

1st off, I don't have Vista.

2nd, I have the CC suite with Adobe DC.

I have been opening PDF forms from the IRS and using them for a long time. Now I can't.

kirkdickinsonAuthor
Inspiring
November 9, 2017

By the way, these forms are all saved on my hard drive.

kirkdickinsonAuthor
Inspiring
November 9, 2017

Update, these files can be opened, edited and saved in Chrome. Weird.

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