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dephil
Participant
April 18, 2017
Question

After update 'Win 10 creators', i can scan anymore with Acrobat DC.

  • April 18, 2017
  • 1 reply
  • 517 views

Is there a problem with "Windows 10 creator" update?

This topic has been closed for replies.

1 reply

Lovekesh Garg
Adobe Employee
Adobe Employee
April 19, 2017

Sorry for the issue you are facing. There could be multiple root cause for this issue like drivers problem, connectivity problem, compatibility issue, hardware issue or installation problem. Please try some troubleshoot option available in the link https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html. If the issue still persists please provide following information:

  • Acrobat version you are using
  • OS detail
  • Scanner details(like scanner model number)
  • Scanner driver you are using
  • Exact steps you performed

Thanks.