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David Andrea33527702afcs
Participant
July 17, 2025
Question

ai assistant

buongiorno a tutti. Non so se capita anche a voi ma da quando è stata aggiunta l'assistenza AI, l'apertura dei documenti è lenta, perchè deve comparire la barra sotto al documento "chiedi ad AI". Ho provato a toglierla dal menù preferenze, ma continua ad esserci rallentando il lavoro. Qualcuno riesce ad aiutarmi?

6 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
July 17, 2025

Hi David Andrea33527702afcs,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try the steps suggested here: https://adobe.ly/3UhsK8V. 

If you still experience the issue, could you please share the screen recording with us. We will check with the team if there is wanting that can be done.

 

Thanks,

Meenakshi

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David Andrea33527702afcsAuthor
Participant
July 17, 2025

ho fatto come avete indicato nel link.  Allego le schermate. 

Pur avendo tolto la spunta, la barra sotto esce ancora

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Souvik Sadhu
Souvik Sadhu
Legend
July 18, 2025

Hi @David Andrea33527702afcs,

 

Thanks for the response.

 

The AI query bar shows up because it is still not disabled from the preferences.

 

The second checkbox in the "Preferences > Generative AI" is the checkbox which control the bottom AI query bar.

Can you uncheck the checkbox, then restart Acrobat and check if your issue is resolved?

 

Let us know how it goes.


Regards,
Souvik.

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