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Karen379228086dpm
Participant
January 27, 2025
Question

AI assistant is not working

  • January 27, 2025
  • 2 replies
  • 302 views

Hello, I bought and downloaded AI picture generator, and it seems that since I did this my AI assistant is not working. It just sits in processing document.  I have gone in and cancelled my subscription with the AI picture generator, but it doesn't seem to have helped.  I've tried multiple pdf's and it's just sitting on processing document.  

2 replies

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
February 12, 2025

Hello Karen!

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Are you encountering any error messages when using the AI assistant feature? Also, are you using a Mac or Windows computer, and which OS version are you running? Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20xxx Optional update, Jan 30, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4hT8eFE.

 

To know more about the GenAI features, please see these articles: https://adobe.ly/4gxY6kB

 

Let us know how it goes.

Thanks,

Anand Sri.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 27, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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