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Karen379228086dpm
Participant
Jan 27, 2025 6:51 PM UTC
Question

AI assistant is not working

Hello, I bought and downloaded AI picture generator, and it seems that since I did this my AI assistant is not working. It just sits in processing document.  I have gone in and cancelled my subscription with the AI picture generator, but it doesn't seem to have helped.  I've tried multiple pdf's and it's just sitting on processing document.  

2 replies

AnandSri
AnandSri
Legend
Feb 12, 2025 12:04 PM UTC

Hello Karen!

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Are you encountering any error messages when using the AI assistant feature? Also, are you using a Mac or Windows computer, and which OS version are you running? Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20xxx Optional update, Jan 30, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4hT8eFE.

 

To know more about the GenAI features, please see these articles: https://adobe.ly/4gxY6kB

 

Let us know how it goes.

Thanks,

Anand Sri.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 27, 2025 7:05 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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