Skip to main content
E
elaine_9099
Participant
October 20, 2025
Question

AI Assistant not responding and the pdf document just freeze!

  • October 20, 2025
  • 2 replies
  • 377 views

Hi,

Need urgent help here! I have a paid active subscription for 'AI Assistant' tool but recently it has not been working properly and today, it just won't respond like everyother day. I tried to sign out and then attempted sign in. Now it's not responding to my sign in request. What is happening here, anyone can help?

    2 replies

    S
    SubhenduC
    Participant
    October 28, 2025

    same thing here. I subscribed to 'Ask Ai Assistance', just to try. Not able to open the reader anymore. Everytime i open it, it freezes and had force close. So crazy!!!

    E
    elaine_9099Author
    Participant
    October 20, 2025

    thank you!

    P
    Adobe Employee
    PravalJain
    Adobe Employee
    October 21, 2025

    @elaine_9099  - AI Assistant services were impacted by AWS outage. The services are back to normal now. Can you try now and let us know if you are still seeing issues ? 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices