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Participant
Nov 12, 2024 2:13 PM UTC
Question

AI Assistant / Something went wrong. Please, try again.

Hi, I have a problem with the AI assistant. The size of the document is 336 pages (4.6 MB) (attached). I use Adobe Acrobat Pro Version 2024.003.20180

 

It does not work both on the app and on the web: It is either "An error occurred. Please try again." or "Something went wrong. Please, try again".  

 

I work on Mac Sequoia 15.1 

 

How to solve the problem?

 

Thanks,

Kinga 

5 replies

Legend
Nov 18, 2024 6:17 PM UTC

Hi @inga_0038, 

 

 

Sorry for the delayed response and troubled experience. 
I just ran some checks on the file, and there seem to be multiple issues with the file. Since you have access to Adobe Acrobat Pro, you may try running Preflight fixups and check if that works for you. When I ran some fixes using the Preflight tool and then ran AI assistant it seems to be working now. To learn more about the Preflight tool in Acrobat: https://helpx.adobe.com/acrobat/using/correcting-problem-areas-preflight-tool.html please check this help page. 

 

 

Let us know if you have more questions.

~Tariq

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droopydog500
Community Manager
Community Manager
Nov 15, 2024 11:36 AM UTC

Hello @inga_0038,

Thank you for your message. I am sorry you are having this problem. 

This document failed for me also. I have asked them to take a closer look at this file.

Thanks,
    droopy

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Adobe Community Expert (not an Adobe employee)
Souvik Sadhu
Legend
Nov 20, 2024 2:30 AM UTC

Hi @inga_0038,

 

Hope you are doing well. Thanks for reporting this.

 

We were able to reproduce the issue, and this will be fixed with the upcoming update.

Requesting your kind understanding and patience while we release the fix.


-Souvik

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Participant
Feb 3, 2025 8:31 PM UTC

Dear S.S,

I am facing a near identical issue as Inga, has this fix been pushed in a recent update? I have attatched the document.

Regards,

Olivier

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