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2 replies

Adobe Employee
February 2, 2026

Hi ​@j_1947, Is this issue resolved or are you still facing it? 

AnandSri
Legend
September 9, 2025

Hello @j_1947

 

I hope you are doing well, and thanks for reaching out. 

 

Could you please share more details about your issue/question? Are you experiencing any issues while using the AI assistant services/features in the Acrobat desktop app? Do you get any error messages? Please ensure you have the latest version of Acrobat installed on the machine: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

 

See this article to learn more: https://adobe.ly/42pIkDV

 

We're here to help, just need more info.

Thanks,

Anand Sri.