AI on Desktop App not displaying

Hi.

I'm still dealing with the issue.

Hi @derling_ludwin_7246,

1. Open Acrobat and select Help > Troubleshoot Acrobat. (If you are not seeing the option, you can go ahead and download it from https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html)
2. Select Yes to launch the Acrobat Diagnostics tool.
3. Select Start Diagnostics.
4. Launch Acrobat and perform the workflow (i.e. open AIA panel) that then select Stop Diagnostics.
5. Fill in the information in the required fields and select Share logs.
6. Copy the id and share it with us.

@derling_ludwin_7246 I would make sure the 'Enable New Acrobat' is also on if it isn't already. In th menu, go to View. Scroll down and look for an option like Disable New Acrobat or Enable New Acrobat. You want to make sure the New Acrobat Experience is enabled. If it says "Disable," the new experience is already active.

Hi derling_ludwin_7246,

Thank you for reaching out, and sorry about the trouble caused.

As the feature is not working, we suggest a clean reinstallation using the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/3Ku23ME).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3IMfxmw.

Ensure that you are using the latest version of the application. In Acrobat, go to Menu > Help> Check for updates.

You may also refer to the following help document to know more about the latest updates available: https://adobe.ly/42Nx9VQ. 

If the issue still occurs, let us know.

Thanks,

Meenakshi