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Sep 13, 2026 6:31 PM UTC
Question

All Shape Drawing Tools not Registering Click for Second Vertex Placement when Protected Mode is Enabled

When using any of the Acrobat shape drawing tools (line, arrow, rectangle, oval, etc.), Acrobat places the first “vertex” of the selected shape on the canvas where clicked (as it should).  Then, when moving the mouse to the desired location of the second vertex, the shape resizes visually to preview what it will look like once the second vertex is placed (as it should).  But then, when clicking to place the second vertex, Acrobat behaves as if the mouse actually never gets clicked, and the shape never actually gets placed, and it continues to resize when the mouse is subsequently moved to a different location on the canvas.

 

The above problem doesn’t exist when protected mode is disabled.  Nor does the problem exist immediately after using the AcroCleaner tool and reinstalling Acrobat, though after the first shape is successfully placed, the problem returns for subsequent operations.

    18 replies

    BaniVerma
    Community Manager
    Community Manager
    Oct 15, 2026 10:39 PM UTC

    Hi everyone,

    For issues with Line, Arrow, Rectangle, Circle, and other shape and drawing tools in Adobe Acrobat, including annotations that do not complete or behave as expected, see the consolidated annotation and commenting guide below. It also covers markup properties, highlighting, comments, text boxes, and related annotation workflows.

    Delete All Comments on a PDF at Once in Adobe Acrobat | Annotation and Commenting Guide

    Thanks,
    ^BV

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    Participant
    Sep 23, 2026 10:09 PM UTC

    I am having the same issue! can't comment because the second vertex is not allowed

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    Meenakshi Negi
    Community Manager
    Community Manager
    Sep 24, 2026 1:25 PM UTC

    Hi Reinaldo5E9C,


    Thank you for reaching out, and sorry to hear that you are experiencing the same issue.

    Please try the suggestion highlighted and shared by Amal below. Check if that resolves the issue.

    If not, please let us know.


    Thanks,

    Meenakshi

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    Amal Jaiswal
    Community Manager
    Community Manager
    Sep 22, 2026 3:05 PM UTC

    Hi all, 

    This should have fixed now. If you are still experiencing this issue, please try the following steps and check if that works: 

    1. Go to LocalLow\Adobe\Acrobat\DC\
    2. Share Exchange-ProMessages & ReaderMessages with us.
    3. Pls delete above both file.
    4. Then launch Acrobat.
    5. Issue should resolve. 

    Let us know how it goes.

    ~Amal

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    ITfanatic2026
    Participant
    Sep 17, 2026 5:03 PM UTC

    We ran into the issue with several employees over the last couple of days.  We were able to update them this morning and their issues have been resolved.

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    Participant
    Sep 16, 2026 8:06 PM UTC

    I have this issue also. Mine started about 2 days ago. It really is a hinderance to to me working.

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    Participant
    Sep 15, 2026 6:08 PM UTC

    Issue is still occuring, hopefully a fix will be found soon.

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    Participant
    Sep 15, 2026 4:17 PM UTC

    I’m having this issue as well. It started in the last hour or two. Is there a fix yet?! This is stopping me working...

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    Meenakshi Negi
    Community Manager
    Community Manager
    Sep 15, 2026 4:13 PM UTC

    Hi All,


    Thank you for reaching out, and sorry for the trouble caused.

    We have already reported this issue with the team. We will keep you updated with the information once we hear from the team.

    We appreciate your patience.


    Thanks,

    Meenakshi

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    Participant
    Sep 15, 2026 8:46 PM UTC

    Any update on this issue ?

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    Meenakshi Negi
    Community Manager
    Community Manager
    Sep 16, 2026 11:09 AM UTC

    Hi graceful_child5b54,


    The team is working on a fix, and it will be available soon. We will update you once it is available. 

    We appreciate your patience.


    Thanks,

    Meenakshi

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    Participant
    Sep 15, 2026 2:11 PM UTC

    Temporary work around seems to be working. From within Security (Enhancement) → deselect “Enable Protected Mode at Startup” and deselect “Enable Enhanced Security”

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    Participant
    Sep 15, 2026 1:30 PM UTC

    This same issue suddenly appeared!

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