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September 22, 2023
Question

Although I have already purchased it, why is it still shown as a free account?

  • September 22, 2023
  • 1 reply
  • 190 views

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1 reply

jane-e
Community Expert
Community Expert
September 23, 2023

 

@32466557 wrote: Although I have already purchased it, why is it still shown as a free account?

 

 

We cannot read translate screenshots, so I have no idea what yours say. I think you are saying your paid subscription is showing as a trial.

 

The first thing to try is to sign out, then sign in again with the Adobe ID and PW you used to purchase. If that fails, try these steps:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If you still need assistance, contact Adobe Customer Care directly.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

You can also send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane