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Léa2185291050gb
Participant
November 20, 2021
Answered

" An error has been detected with a required application library "

  • November 20, 2021
  • 2 replies
  • 3742 views

Hello, 

i got this message from my Adobe Acrobat DC saying the following ; An error has been detected with a required application library or file and the product cannot continue. Please reinstall the application.

Hence, i proceeded to download adobe reader only to find out i can't restore my pruchase of the pro version. Please note that i've been using the 2018 version of Adobe Acrobat Dc Pro, and i didn't sign in unfortunatly into this app, and now i cant benefit from the unlocked features. What am i supposed to do now? 

 

Thank you

Correct answer ambitious_society7376

 

 

 

 

 

 

 

 

Here's my solution....

Check your anti-virus program (SEP, McAffee, AVG, Microsoft) has not deleted or quarantined AMTLIB.DLL

It's an essential component of Acrobat and Adobe products, and I discovered that it had been deleted

I turned off my AV, reinstalled/repaired the Acrobat installation, and added an exception to my AV to ignore the file C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\amtlib.dll

Guess what, it worked.

2 replies

A
ambitious_society7376Correct answer
Participant
March 3, 2025

 

 

 

 

 

 

 

 

Here's my solution....

Check your anti-virus program (SEP, McAffee, AVG, Microsoft) has not deleted or quarantined AMTLIB.DLL

It's an essential component of Acrobat and Adobe products, and I discovered that it had been deleted

I turned off my AV, reinstalled/repaired the Acrobat installation, and added an exception to my AV to ignore the file C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\amtlib.dll

Guess what, it worked.

S_S
Community Manager
S_SCommunity Manager
Community Manager
March 14, 2025

Hi @ambitious_society7376,

 

Hope you are doing well. 

 

Thanks for writing about what worked for you.

Marking this as a correct answer for future users to use as a reference.

 

Regards,
Souvik.

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 22, 2021

Hi there

 

Hope you are doing well and sorry to hear that. As described you are getting the error ''An error has been detected with a required application library''

 

I have checked the Adobe account linked with the Adobe ID you are using on this community an unable to trace any Acrobat DC paid subscription. Please confirm the application you are using?

 

Also, please try to remove the application using the Acrobat Cleaner tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application and see if that works for you.

 

Regards

Amal

 

 

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