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cartonofmilk12
cartonofmilk12
Inspiring
Oct 21, 2022 8:40 PM UTC
Answered

"An internal error occured" whenever I try to preview PDFs in File Explorer, crashes and hangs

I installed Adobe Acrobat through Creative Cloud to edit PDFs. There's a big issue though. Whenever I browse through File Explorer then select (not open or edit) a .pdf, I get a pop-up from Adobe-Acrobat saying "An internal error occured." Also, sometimes File Explorer crashes or is stuck loading. As soon as I select a .pdf, File Explorer just stops working and I get multiple "An internal error occured" error messages that pop up. 

 

Please help. I've already researched this issue and no solutions worked for me. Please do not recommend to uninstall and reinstall Acrobat, use the Creatigve Cloud cleaner, or grant permissions for Adobe Acrobat, I tried all three of these solutions and they DID NOT work.

 

Thanks.

    favbr64Correct answer
    Participant
    Aug 20, 2024 5:02 PM UTC

    It is not my case, I still have the internal error problem, I have already tried all the suggested options, nothing works, I will have to change the brand.


    Greetings!
    There are no unknown user accounts here.
    I've managed to solve the problem changing .PDF mime type to Chrome, navigate through some files and switch back to Adobe Acrobat.

    Fábio

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    15 replies

    ThomHayes
    Participating Frequently
    Jan 5, 2023 12:07 PM UTC

    The fix that someone found (without Adobe's help i might add!) doesnt work for everyone.

    @adobe please can we have an update on this? You've been silent on this issue since september. The solutions mentioned aren't working for everyone. It's been months. PDFs are a staple part of my day to day, and they're constantly crashing my machine, not saving, not loading, not previewing, crashing programs etc etc. Whats going on, when will this be fixed?

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    GlendonKuhns
    Participating Frequently
    Jan 5, 2023 2:40 PM UTC

    Did you follow the solution on this discussion? https://community.adobe.com/t5/acrobat-discussions/quot-an-internal-error-occured-quot-when-clicking-on-a-pdf-and-windows-explorer-preview-pane-is/m-p/13196694

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    ThomHayes
    Participating Frequently
    Jan 5, 2023 2:56 PM UTC

    Yeah, there were no 'unknown accounts' for me to delete

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    Goodcompany
    Goodcompany
    Participant
    Oct 24, 2022 12:16 PM UTC

    This solution worked for me:

    https://community.adobe.com/t5/acrobat-discussions/quot-an-internal-error-occured-quot-when-clicking-on-a-pdf-and-windows-explorer-preview-pane-is/m-p/13196694

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      GlendonKuhns
      Participating Frequently
      Dec 12, 2022 7:03 PM UTC

      The actual correct answer is in the other thread linked in this comment. It worked great for me. Just disabling the preview pane is a workaround.

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        cartonofmilk12
        cartonofmilk12Author
        Inspiring
        Oct 21, 2022 8:50 PM UTC

        The issue seems to be with File Explorer's Preview Pane. As a temporary fix, you can switch the view to 'Details pane' instead of 'Preview pane' and File Explorer won't crash or error messages from Acrobat will pop up.

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          GlendonKuhns
          Participating Frequently
          Aug 8, 2023 6:38 PM UTC

          This is not a correct answer. It is only a workaround. Please look further down in the comments for a real solution.

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            cartonofmilk12
            cartonofmilk12Author
            Inspiring
            Oct 21, 2022 8:45 PM UTC

            In addition to this, I can open, edit, and dsave PDFs normally with Acrobat with no problems at all. The issue is with File Explorer.

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