Participant

Answered

An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF

Forum|Forum|9 years ago
November 7, 2016
17 replies
54393 views

I'm using Acrobat Pro XI (Version 11.0.18)

Whenever I try to create a PDF from a word document from within Acrobat Pro, I get the error, "An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF"

I also get the same error when I try to batch process the word documents from the option in Windows Explorer.

The only way I can PDF multiple Word Documents is to go into each one individually in Word (Office 2013) and save as PDF, which is really tiem consumign when I have 50 word documents. I have tried disabling the PDF add-on for Word - and same error. Also same error when I re-enable the addo-on.

I can't believe we paid hundreds of dollars for this software and yet the only customer support is this help forum. Thanks, Adobe.

This topic has been closed for replies.

Correct answer lanep78272571

Folks, I had this same problem on two separate pc's. It took me a couple of hours to figure out a way to work around it. Specifically, using Windows 7 and 8.1, Word 365, and Adobe writer subscription or whatever, when I would right click on the word document and convert to pdf or combine as a pdf, it would return the error. The other methods would work fine, but since I routinely compile word documents to a single pdf to circulate drafts, this was an unacceptable workaround. There was no support online except for one very obscure mention on a thread somewhere.

Bottom line, the only way I have solved the problem is to uninstall microsoft office, and then re-install microsoft office with the adobe product still on the pc. In other words, install word after adobe. Then, in word, go to file - options - add ins and make sure the acrobat pdfmaker office com addin is active. Full disclosure, this last step may not be necessary, as it may have resulted from my previously making it inactive when trying to figure this issue out. Also, my assistant had previously attempted to reinstall adobe, and that did not help the problem. So it appears to be a matter of installing word after adobe.

I hope this saves you the aggravation that I have felt over this same problem for a total of four hours.

Show previous replies

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briangmvp

Participant

Please let me know how I can get this fixed.

ela89211331

Participant

It's September 12, 2017 and I am getting the same error message.

Problem raised to Adobe Acrobat Support team 3 weeks ago: Problem combining Word doc to PDF. I am using Adobe Acrobat Pro DC. I had 5 Customer Support team of Adobe Acrobat who did a ''remote assistance'' yet no success of resolving the issue.

danr336983

Participant

I am having the issue as well, and have checked to ensure all programs are updated to their latest versions. Any fixes besides making the files one at a time? I'm trying to convert and merge 62 files...

T

thepianoman87

Participant

Experiencing the same issue. Reparing Adobe DC installation and MS Office installation do not fix the issue. Very annoying to have to open up each individual file to convert to PDF.

W

whitehedge89927075

Participating Frequently

Hi,

I am facing same Problem. I am using Adobe Acrobat Pro DC (2015 release) and office 2007 SP3. I can convert the documents to pdf by using pdf printer. I just can not use the right click menu to convert office document to pdf. It would be really great if you can help me with this.

Thanks,

Nitin

M

margaretj72240538

Participant

I am also having the same issue, it would be nice if the solution was posted publicly so those of us browsing for a solution could actually find one. Adobe support is apparently not very good.

balam

Adobe Employee

Hi Hayden,

I have shared a tool with you over mail. Could you please run the tool on your machine and share the log with us?

Regards,

Basma

HMackAuthor

Participant

I'm not administrator on my machine, so I'll have to work with my IT staff to be able to run an executable file.

M

michaels28181064

Participant

I just installed Adobe Standard DC and went directly to create PDF. I selected an MS Word Document and received the same message. I tried creating a new word document instead of using one that was preexisting. Same message.

balam

Adobe Employee

Hi Michael,

I have shared a tool with you over mail. Could you please run the tool on your machine and share the log with us?

Regards,

Basma

M

michaels28181064

Participant

SUCCESS: Word Version 15.0

SUCCESS: Word has no disabled addins.

SUCCESS: Word addin's state has not been altered.

SUCCESS: Successfully opened Adobe PDF printer

SUCCESS: Successfully found font

SUCCESS: All dlls in PDFMaker folder are present

SUCCESS: All dlls in PDFMaker Common folder are present

SUCCESS: All CoreTech dlls are present

SUCCESS: Word Version 15.0

SUCCESS: Word has no disabled addins.

SUCCESS: Word addin's state has not been altered.

SUCCESS: Successfully opened Adobe PDF printer

SUCCESS: Successfully found font

SUCCESS: All dlls in PDFMaker folder are present

SUCCESS: All dlls in PDFMaker Common folder are present

SUCCESS: All CoreTech dlls are present

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