Skip to main content
yu-chiuc14928287
Participant
December 19, 2018
Answered

Annoying frequent updates (and slightly less frequent crashes)

  • December 19, 2018
  • 1 reply
  • 871 views

I have Acrobat Pro DC on my Windows 10 PC.  I worked with a huge amount of PDF files at the same time, almost always reaching the maximum (50 open files in my case).  Therefore it is very annoying to constantly get messages asking me to restart it due to some updates.  If I ignore it, weird things start to happen, such as two icons with different appearances showing up on my task bar, or not being able to see some files from the task bar menu.  If I restart, I have to reload all 50 files, and there is no easy way to keep track of them every time!  The update happens at such a frequent rate and it is very annoying given the mode in which I operate.  This makes Acrobat very user unfriendly. 

Not to mention the crashing I experience from time to time.  Each time I have to pick up the pieces by trying to remember which of the 50 files I had open before.  The file history function is not a great help on this.  Acrobat used to have a much better history management tool, but not any more.  It makes me think the "PRO" should be removed from Acrobat PRO.  It is not intended for heavy duty professional use, but for amateur dabbling of 3-4 PDF files.  By the way my PC has 64 GB of memory, so the crashing is not due to memory overload.  The memory usage is usually at the 30-40% level when this happens. 

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi Yu-chiuc,

Sorry for the delay in response.

As the application crashes constantly, please try the troubleshooting steps provided in this help document Resolve Acrobat DC intermittent crashes on Windows

Make sure that you are using the latest update available for the application. You may refer to this link Release Notes | Adobe Acrobat, Reader to check the latest updates available.

Also, you can go to Help  > Check for updates in the application.

If the above steps do not help, try once to reset the application preferences.

Take help fo the steps provided here How to reset Acrobat Preference settings to default.

Also, try once to reboot the machine.

You may also try removing the application using the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and then re-install the application from here Download and install Acrobat DC subscription

If the issue persists, please share the application version installed on your Windows machine.

Use the steps mentioned here Identify the product and its version for Acrobat and Reader DC

Also, share the crash logs (use this tool Download Acrobat and Reader Process Monitor Tool - Adobe Labs).

Let us know if you need any help.

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
December 24, 2018

Hi Yu-chiuc,

Sorry for the delay in response.

As the application crashes constantly, please try the troubleshooting steps provided in this help document Resolve Acrobat DC intermittent crashes on Windows

Make sure that you are using the latest update available for the application. You may refer to this link Release Notes | Adobe Acrobat, Reader to check the latest updates available.

Also, you can go to Help  > Check for updates in the application.

If the above steps do not help, try once to reset the application preferences.

Take help fo the steps provided here How to reset Acrobat Preference settings to default.

Also, try once to reboot the machine.

You may also try removing the application using the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and then re-install the application from here Download and install Acrobat DC subscription

If the issue persists, please share the application version installed on your Windows machine.

Use the steps mentioned here Identify the product and its version for Acrobat and Reader DC

Also, share the crash logs (use this tool Download Acrobat and Reader Process Monitor Tool - Adobe Labs).

Let us know if you need any help.

Regards,

Meenakshi