Another users signature is showing up under my name when I select Sign on company documents

Forum|Forum|6 years ago
April 16, 2020
2 replies
1025 views

I have a subscription that includes 2 licenses, and I am the Administrator. I am a business owner and yesterday I received a bank loan document that required my esignature, and the bank uses Adobe Sign. When I logged in to submit my signature and selected 'Sign', Adobe defaulted to a former HR mployee who used to use the 2nd license. I spent over an hour trying to determine how this happened and how to change it. Can someone tell me how to remove this default or how this happened? If I want to change it, then I have to use my mouse or fat finger, which I prefer not to do on an important document, and want to use a preselected cursive font.

Any help would be appreciated!

How to

C

chcsep

Participant

I had the same issue and the unhelpful reply from a "legend" did not help. This was the first search result.

I eventually discovered that if I click the "e-Sign" panel at the top left of Adobe Acrobat, it shows a preview of the other person's signature and I was able to click the X on that other person's signature to replace it with my own.

T

Tariq Dar

Legend

Hi @chcsep,

Thanks for reaching out, and sorry for the trouble.

You have updated a five-year-old discussion; a lot has changed since then. Before we jump into providing a suggestion or solution. We need to understand the issue. Could you please elaborate on the issue you are experiencing?

Have you created the form or contract? Have you checked with the sender to see if that person has tagged you incorrectly on the document? How was the document shared with you for signature?

Will be waiting for your response.

Best regards,
Tariq | Adobe Community Team