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nathanm57562273
Participant
March 4, 2018
Answered

Anyone else having trouble with "Free" trials?

  • March 4, 2018
  • 1 reply
  • 575 views

I needed Acrobat to view one file, so I did what I thought was a free 1-month download. Now I got charged for that month, and because I didn't cancel within 14 days (I signed up Feb 12 and today is March 4) now I just had to pay 50% of the annual contract in order to cancel. Final bill, about $110 American to view a single file. NOT a happy Adobe customer here, and I'll happily spread the word to steer clear of these "free" trials.

    Correct answer Test Screen Name

    You chose to accept a contract where you promised to pay for a whole year. Do you always buy without reading a contract? For Adobe to give you half back seems very generous. There is a lower fee for month-by-month subscription, so a penalty is inevitable.

    1 reply

    try67
    Community Expert
    try67Community Expert
    Community Expert
    March 4, 2018

    You should have read more carefully what you agreed to, and not give your credit card number if you didn't want to be charged.

    To open a PDF file you don't need Acrobat at all, trial version or not. You can use the free Adobe Reader to do it.

    Oh, and the trial version of Acrobat is not for 30 days, it's for 7 days. My guess is you registered for a subscription and then decided to cancel it. In that case there are fees, yes... Buyer beware!

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    nathanm57562273Author
    Participant
    March 5, 2018

    Maybe I clicked the wrong thing, but I thought I was signing up for a free 1-month trial that I could cancel any time within the first month. If the free trial signup is that confusing it seems like it's either a) deliberately misleading to make money or b) something Adobe should be willing to resolve amicably without charging me half a year for less than a month of access.

    At the very least, if they're going to charge for 6 months upon cancellation they should give 6 months of access, at least then I'd feel like I got a bit more for my money. It just seems like bad practice to charge customers for goods or services that aren't being delivered, regardless.

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      Test Screen NameCorrect answer
      Legend
      March 5, 2018

      You chose to accept a contract where you promised to pay for a whole year. Do you always buy without reading a contract? For Adobe to give you half back seems very generous. There is a lower fee for month-by-month subscription, so a penalty is inevitable.

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