App Crash Issue When Adding Signatures to Documents

Question

Hello everyone,Every time I attempt to add or request someone to add a signature in my document, i select the person name + i put their email and I click on send and review, the application crashes and everything closes, without any errors or notifications. I tried adding different people, i tried adding myself only, issue persistes. I work as an it Specialist, I already did the basic troubleshooting, reinstalling the app and the following:https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html Please let me know if anyone has a solution ASAPThanks!

rachelf79147073 · Accepted Answer

I turned off the latest version of Request e-signature, & now my issue is resolved. Maybe this will work for you.

rachelf79147073 · Answer

I'm having an issue during the same step except mine is not crashing. The short answer is to use your desktop app instead of the web & ensure it's the latest version.

I'm unable to delete text in the Message field. I had a remote support call 2 days ago, & the rep couldn't get it corrected. He/she instructed me to use my desktop instead, which I ended up doing for that particular instance without issue. However, I learned via the follow-up email that the desktop doesn't support the template feature, which causes great inefficiency. I have another call with another support rep shortly to try to resolve the web app issue.

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