App freezes and gets stuck when trying to convert files

Hi ​@NIKITA0D45,

We’re sorry that the app becomes unresponsive during file conversion and that you need to close and restart it. We understand how disruptive this is to your workflow.

To help us narrow down the specific conversion workflow, please share the details requested above, along with:

• Whether you are using the Acrobat desktop app, Acrobat on the web, or another Adobe app for any part of this workflow

• If another Adobe app is involved, the app name and the step performed in that app

• The format you are converting from and the format you are converting to

• Whether this happens with every file or only a specific file

• The approximate file size and number of pages

• Any error message displayed before the app becomes unresponsive

If the issue affects only a specific file, please test with a simple file in the same format and let us know whether the conversion completes. If possible, also share a short screen recording showing the exact steps and where the app stops responding.

Please share these details, and we’ll take it from there.

Thanks,

^BS