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CmdrTomalak6330
CmdrTomalak6330
Inspiring
May 29, 2024
Answered

App is crashing when I try to view attachments to a form PDF

  • May 29, 2024
  • 2 replies
  • 969 views

I have a form that was created for internal use in our office.  It was created years ago and has been working fine.  This week, the app crashes whenever I click the menu item to view attachments.
I'm not sure what's changed as other people in the office do not have the problem.
This only happens with this form.  If I try to view attachments from other PDF files, there is no issue whatsoever.  I'm having our IT department look into but in the meantime, I'm hoping someone here might have suggestions.  Sorry.  I cannot provide the form in question.
Suggestions?
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Adobe Acrobat Pro Version: 2024.002.20759 65 bit

This topic has been closed for replies.
Correct answer JR Boulay

Try to revert to the Classic UI: https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-interface/td-p/14052807
Consider the "new Acrobat" as a beta version, many features are still missing or half-implemented.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity ExpertCorrect answer
Community Expert
May 29, 2024

Try to revert to the Classic UI: https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-interface/td-p/14052807
Consider the "new Acrobat" as a beta version, many features are still missing or half-implemented.

Acrobate du PDF, InDesigner et Photoshopographe
CmdrTomalak6330
CmdrTomalak6330Author
Inspiring
May 30, 2024

Thank you!!!! You are the best!!

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    May 30, 2024

    You should read this: https://pubcom.com/blog/acrobatnew/

    Acrobate du PDF, InDesigner et Photoshopographe
      Amal.
      Amal.
      Legend
      May 29, 2024

      Hi there

       

      Hope you are doing well and thanks for reaching out.

       

      As this is a file specific issue, we would need the PDF form to check at our end.

       

      Also, you may try to turn off the protected mode for testing. Go to Preferences (Ctrl,Cmd+K) > Enhanced Security > Uncheck 'Enable protected mode at startup' > Click Ok and reboot the computer once and see if that works.

       

      If it still doesn't work, please collect the Crash logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

       

      ~Amal

      CmdrTomalak6330
      CmdrTomalak6330Author
      Inspiring
      May 30, 2024

      Before crashing, I do get the "submit report" window, which I've submitted a few times now so they should have the logs.

      In the meantime, I've gone with @JR Boulay 's recommendation and turned off New Acrobat.  Works perfectly now.

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