Participant

Question

app will not install

Forum|Forum|4 months ago
November 9, 2025
2 replies
76 views

Just purchased Acrobat Pro because I need it to do specific work this weekend. Been trying to get to install since yesterday afternoon. Just keeps buffering. I have good internet connection and installed a different app I purchased yesterdday with no problem. I need to complete a project today. Help???

Install update and subscribe to Acrobat

Community Expert

Community Expert

Maybe not immediately, but there are folks around to try and help you.

What version of Acrobat?

And what flavor of Acrobat — as in Reader? Standard? Pro? Premium?

Is it a perpetual license version or the Acrobat subscription product?

Randy

Legend

Thank you for reaching out, and sorry for the delay in response due to the weekend.

We checked your account and see that the subscription is already cancelled.

Please let us know if we can assist you in any way.

Thanks,

Meenakshi

faye_5200Author

Participant

Also appears there are no actual people on chat available to help