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Branko24935891sx7q
Participant
July 15, 2024
Question

Application Crash: AcroRd32.exe (Application crashes on a lot of devices)

  • July 15, 2024
  • 1 reply
  • 706 views
Details: Process: AcroRd32.exe 24.2.20759.0
  Dll: AcroRd32.dll 24.2.20759.0
  Dll; Dll Version: AcroRd32.dll,24.2.20759.0
  Exception: c0000005
  Fault Offset: 0040d6d5


Please email replies to branko.1.stojsavljevic@edf-energy.com

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1 reply

T
Tariq Dar
Legend
July 15, 2024

Hi @Branko24935891sx7q,

 
Sorry for the trouble you are experiencing. 
Launch Acrobat > Help Menu > Repair Installation. If you are using Classic Viewer. 
If you use Modern Viewer > Click on the Hamburger icon > Help > Repair Installation. Once the repair is done, try restarting your machine if possible. And once it is done try to check again. 

If repair doesn't help, let us know the following:

 

- Is this happening at launch?
- Or during any workflow?
- Let us know the version number of the Operating system and Application installed on the machine

 

@Branko24935891sx7q


~Tariq

B
Branko24935891sx7qAuthor
Participant
July 16, 2024

Apologies - This is a coorporate installation. We are presently looking at updating from DC May 2024 (24.002.20759) to DC June 2024 (24.002.2089x). 

We have seen a 5% rise in device performance effected. 

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