Skip to main content
D
Dwaine359482384u94
Participant
April 12, 2024
Question

Application Error The memory could not be read

  • April 12, 2024
  • 3 replies
  • 3942 views

Acrobat crash at start up

 

This started happening about 2-3 months ago.

I have uninstalled acrobat and cloud, reinstalled with no luck. 

Let me know you thoughts on how to fix this

Thanks

 

    This topic has been closed for replies.

    3 replies

    A
    Adobe Employee
    Aishwarya370655938q3a
    Adobe Employee
    September 11, 2024

    Hi @Dwaine359482384u94 
    Please Update the Acrobat Application to the Latest version.
    Relaunch the application and check if it is crashing.
    If yes and if you are an Windows user. Please follow the below Troubleshooting steps.
    1. Right click on Acrobat Shortcut from your desktop
    2. Click on Properties.
    3. Select Comatibility Tab and under that Uncheck an option called " Run the Progarm in Compatibility mode" >> Click on Apply and OK.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 17, 2024

    Hi @Dwaine359482384u94 

     

     

    Hope you are doing well.

     

    Our engineering team requires the dump file for the crash to further investigate the issue, please share the requested dump file so we can isolate the issue for the fix.

     

    ~Amal

    D
    Dwaine359482384u94Author
    Participant
    June 3, 2024

    Hi, Good Afternoon

     

    I manually updated Acrobat with no luck, same error

     

    I created a dump file but the extension ends in .DMP, I can not upload a DMP file here. 

     

    Any ideas ?

     

    Thanks

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 3, 2024

    Hi there

     

    You may upload the dump file to any cloud storage of your choice (Dropbox, Google Drive), create a link, and  share it with us for further investigation.

     

    ~Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 22, 2024

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Would you mind sharing more details about the issue you are experiencing? What is the workflow/steps you are doing that lead you to this error? A small video recording of the same would be very helpful.

     

    Also, make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

     

    Let us know how it goes.

     

    ~Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices