Application Hangs

Hi All,

I have a staff member that uses Adobe Acrobat Pro and Google Drive, primarily.  I’m trying to narrow down the issue she has.  I don’t know if it is something specific with Adobe or not.

Sometimes she will move a file, sometimes she will merge files, sometimes she will rename a file.  During this, the application hangs, or she gets a message that she doesn’t have the feature in her license, and sometimes she gets a popup that says, there isn’t enough memory to process the operation.

I checked all hardware and did diagnostics.  everything comes back fine.  She’s on Windows 11 Home.  As Acrobat Pro is her main application, I posted here as well as other places.  Kind of at a loss here.

Thoughts?